At casinocoke, your privacy is taken seriously. This Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your information as a player on our platform.
Summary: casinocoke collects personal data necessary to operate a licensed online gaming platform in the Philippines — including identity verification, financial transaction records, and gameplay activity. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data. This Policy is governed by the Republic Act No. 10173 (Data Privacy Act of 2012) and applicable Philippine regulations.
1.1 This Privacy Policy ("Policy") describes how casinocoke ("casinocoke," "we," "us," "our") collects, processes, stores, and shares personal data about users ("you," "Player") of the casinocoke platform accessible at casinocoke.app and any related services.
1.2 By registering an account with casinocoke or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.3 This Policy is incorporated into and must be read in conjunction with our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on the subject of personal data, this Policy shall prevail.
2.1 casinocoke is the data controller responsible for your personal data collected through the casinocoke platform. As data controller, casinocoke determines the purposes and means by which your personal data is processed.
2.2 For any data privacy inquiries, requests, or complaints, you may contact casinocoke's Data Protection Officer at: [email protected]
3.1 casinocoke collects personal data in the following categories:
When you create a casinocoke account, we collect: full name, date of birth, Philippine mobile number, email address (if provided), username, and a hashed (irreversible) version of your password.
To comply with anti-money-laundering (AML) regulations and Philippine gaming requirements, casinocoke may collect copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's license), selfie photographs, and proof of payment method ownership.
Records of all deposits, withdrawals, and in-platform transactions, including GCash reference numbers, Maya / PayMaya transaction IDs, bank transfer references (BPI, BDO, Metrobank), transaction amounts in Philippine Pesos (PHP), and timestamps.
Game session records, bet history, game outcomes, bonus usage, session durations, login timestamps, and Coke Points loyalty activity.
IP address, device type and operating system, browser type and version, screen resolution, referring URL, and general geographic location derived from IP address.
Records of communications between you and casinocoke customer support, including live chat transcripts, email correspondence, and support ticket history.
4.1 casinocoke uses your personal data for the following purposes:
4.2 casinocoke will not use your personal data for any purpose materially different from those listed above without providing you with prior notice and, where required by law, obtaining your consent.
5.1 casinocoke processes your personal data on one or more of the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):
6.1 casinocoke does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 casinocoke may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third parties with whom casinocoke shares personal data are contractually required to maintain the confidentiality and security of that data and to process it only for the purposes specified by casinocoke.
7.1 casinocoke uses cookies and similar tracking technologies on the casinocoke platform. Cookies are small data files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.
7.2 casinocoke uses the following categories of cookies:
7.3 You may control or delete cookies through your browser settings. Note that disabling essential cookies will impair the functionality of the casinocoke platform, including the ability to log in to your account.
8.1 casinocoke retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business necessity.
8.2 Financial transaction records and identity verification documents are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
8.3 Communication records are retained for three (3) years from the date of the relevant interaction.
8.4 Where data is retained solely on the basis of your consent and you subsequently withdraw that consent, casinocoke will delete the relevant data within thirty (30) days, subject to any overriding legal retention obligations.
9.1 casinocoke implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinocoke will notify the National Privacy Commission of the Philippines and affected players in accordance with the Data Privacy Act of 2012 and its implementing rules.
10.1 Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights regarding your personal data held by casinocoke:
10.2 To exercise any of the above rights, submit a request to [email protected]. casinocoke will respond to verified requests within thirty (30) days.
Opt-Out of Marketing: To stop receiving promotional communications from casinocoke, reply "STOP" to any SMS, follow the unsubscribe instructions in any email, or contact support directly. Opting out of marketing does not affect transactional communications related to your account.
11.1 casinocoke is strictly an adult platform. We do not knowingly collect personal data from individuals under twenty-one (21) years of age. If casinocoke becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all balances forfeited, and the personal data deleted.
11.2 If you believe that a person under 21 has registered an account on casinocoke, please notify us immediately at [email protected].
12.1 casinocoke's primary data processing infrastructure is located within the Asia-Pacific region. Where data is transferred outside the Philippines — for example, to internationally located service providers — casinocoke ensures that such transfers are subject to appropriate safeguards consistent with the Data Privacy Act of 2012, including standard contractual clauses or equivalent protections.
13.1 casinocoke may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
13.2 For material changes, casinocoke will provide advance notice via the platform or via the contact details registered to your account. Your continued use of casinocoke following the effective date of any update constitutes your acceptance of the revised Policy.
For questions, concerns, or requests relating to this Privacy Policy or the personal data casinocoke holds about you, please contact our Data Protection Officer:
Email: [email protected]
Available: 24 hours a day, 7 days a week, including Philippine public holidays.
Alternatively, you may file a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have not been adequately addressed by casinocoke.
Six commitments that define how casinocoke treats your personal information.
All data moving between your device and casinocoke is protected by TLS 1.3 encryption. Sensitive stored data uses AES-256 — the same standard used by Philippine banks.
casinocoke does not sell, rent, or trade your personal data to third-party marketers — ever. Your information is used only to operate your account and comply with Philippine law.
Request access to, correction of, or deletion of your personal data at any time by contacting casinocoke support. We respond to verified requests within 30 days.
casinocoke's data practices comply with Republic Act No. 10173 (Data Privacy Act of 2012) and relevant implementing rules issued by the National Privacy Commission of the Philippines.
Your personal data is accessible internally on a strict need-to-know basis only. Role-based access controls ensure that staff can only view data relevant to their specific function.
In the unlikely event of a data breach posing a risk to your rights, casinocoke will notify both the National Privacy Commission and affected players promptly and transparently.
Your data is protected. Your privacy is respected. Your winnings are yours. Join over 1.2 million Filipino players today. 21+ only.
Sign In to casinocoke